Shipping policy
- Order Processing Times:
- Orders placed after our daily cutoff time will be processed on the following business day.
- Customized or made-to-order items may require additional processing time. The estimated processing time will be communicated on the product page.
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- During peak seasons or sales events, processing times may be slightly longer, but we strive to fulfill orders as promptly as possible.
- Customers will receive email notifications at each stage of the order processing, including confirmation of order receipt and shipment.
- Shipping Times:
- Standard shipping within India generally takes 7 to 10 business days.
- Estimated shipping times provided at checkout are based on standard carrier delivery schedules and are not guaranteed.
- Customers can choose expedited shipping options for faster delivery, with corresponding additional charges.
- Shipping times for international orders may vary depending on customs clearance procedures and local postal services.
- Shipping Cost:
- Shipping costs are calculated dynamically based on the weight and dimensions of the package, as well as the shipping destination.
- Customers can preview shipping costs before finalizing their order during the checkout process.
- Free shipping promotions may be subject to specific terms and conditions, such as minimum order value or eligible product categories.
- Local Pickup: (only if available)
- Local pickup orders will be held for a maximum of 15 days from the date of order confirmation.
- Customers must present a valid photo ID and the order confirmation email when picking up their order.
- Local pickup hours and location details will be provided in the order confirmation email.
- Returns:
- Returns initiated within the first 7 days of purchase may be eligible for a full refund to the original payment method.
- Returns initiated after the specified timeframe may be subject to restocking fees or store credit only.
- Refunds will be processed within10 business days after the returned items are received and inspected.
- Exchanges:
- Exchanges are subject to product availability. If the requested item is out of stock, a refund or store credit may be offered as an alternative.
- Customers are responsible for shipping costs associated with returning the original item for exchange.
- Cancellations:
- Cancellation requests received after the order has been processed for shipping may not be accommodated.
- Customers may cancel their order within 6 hours of purchase by contacting us.
- Refunds for cancelled orders will be issued to the original payment method within 10 business days.
- Lost or Damaged Shipments:
- Claims for lost or damaged shipments must be reported to our customer service team within 7 days of the estimated delivery date.
- Photographic evidence of damaged items and packaging may be required to process a replacement or refund.
- International Shipping:
- International orders may be subject to import taxes, customs duties, and fees levied by the destination country. Customers are responsible for paying these additional charges.
- Delays in customs clearance may extend shipping times beyond the initial estimate provided at checkout.
- Shipping Restrictions:
- Items deemed hazardous or prohibited for shipping by regulatory authorities will not be shipped to certain destinations.
- Customers are responsible for verifying local regulations and restrictions before placing an order containing restricted items.
- Oversized or Bulky Items:
- Oversized or bulky items may incur additional shipping charges based on their weight and dimensions.
- Customers will be notified of any additional shipping costs before their order is processed.
- Address Accuracy:
- Customers are encouraged to verify the accuracy of their shipping address before submitting their order.
- We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
- Holiday Shipping:
- During peak holiday seasons, shipping carriers may experience high volumes of shipments, leading to delays in delivery.
- Customers are advised to place orders well in advance of major holidays to ensure timely delivery.
- Force Majeure:
- Events beyond our control, such as natural disasters, acts of terrorism, or labor disputes, may impact shipping operations and delivery times.
- We will make every effort to minimize disruptions and communicate any delays to affected customers promptly.
- Special Instructions:
- Customers can provide specific delivery instructions, such as preferred delivery times or package handling preferences, during checkout.
- While we will endeavor to accommodate special requests, we cannot guarantee their fulfillment if they conflict with carrier policies or regulations.
- Shipping Updates:
- Customers will receive real-time updates on their order status via email, including tracking information and delivery notifications.
- Tracking information can also be accessed through the customer's online account dashboard for added convenience.
By providing comprehensive information and clear guidelines, we aim to ensure a transparent and satisfactory shipping experience for all our customers. Should you have any further questions or require assistance, please don't hesitate to contact our dedicated customer service team support@teslagamez.com for support.